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Shipping & Delivery

Domestic Delivery - Charges and Timing

  1. We charge local courier charges ranging from Rs 50 to Rs 90 depending on the delivery location. The charges do not vary with the size of the parcel or number of products. 
  2. Cash on Delivery (COD) option can be selected at time of checkout. COD charges of Rs 100 extra are added for all COD orders irrespective of the order value. 
  3. We'll get your order to you as soon as possible! We're taking extra safety precautions with packaging and delivery but we will still aim to have your order with you within 5-7 business days. 
  4. In case you have not received your order within the advised time frame, we request you to raise the concern the same day of receiving the delivery confirmation notification from Kritikala.
  5. Saturdays, Sundays and public holidays are not set as business days for standard and express deliveries.

How can I get my order delivered faster?

Unfortunately, currently we do not have any service available to expedite the delivery of order. However, if you need delivery within an urgent timeframe,  do call or message us before placing the order and we will let you know what is possible. 

My money is debited but the order is not confirmed.

In cases like this, your money is completely safe. Due to technical instabilities, the amount sometimes debits but fails to process at the payment gateway. When this happens the amount is usually reversed to the customer’s account within 24 hours. In the unlikely event that this payment went through, we will either process your order or refund the full amount to the original source of payment.

How are orders placed on Kritikala delivered to me? 

All orders placed on Kritikala are shipped through our courier partners such as Delhivery or Blue Dart. In case the pin code is not serviceable by courier, we will dispatch the order through the Speed Post service of Indian Post. 

How do I track my order? 

Once the item is shipped from our end, you should receive a Whatsapp message and email on the contact details provided at the time of placing the order providing the courier tracking details. 

In case you do not receive the message or have any questions, please do contact us through phone or email:

Phone: +91 88976 91147 / +91 99635 77727

Email: kritikalahyd@gmail.com

Where is my order processed from?

Orders are processed from our office cum store in Sheikpet, Hyderabad. Orders will be delivered to the shipping address you submit at checkout.

International orders

If you are not living in India, or want the products shipped to someone who lives out of India,we follow an offline process. We request you to let us know the products that they would like to order through email / phone call / whatsapp and the delivery address so that we can estimate the shipping charges and confirm back. We will then send you a payment link to pay through any international credit card. The products will be shipped by a reputed delivery company such as Fedex or Bluedart and courier tracking details will be provided over email / whatsapp. 

Payments

What should I do if my payment fails?

In case you have received a message of payment failure, you may try to place the order once again. However if your amount has been debited, please do not retry- chances are that your order has already been received to us.

Money is debited but I haven't received any confirmation?

Please share your email id and the exact amount charged to us at kritikalahyd@gmail.com so that we can quickly check at the payment gateway and inform you accordingly.

What are the accepted payment methods for domestic transactions?

We accept the following modes of payment for domestic transactions:

  • Credit cards - Mastercard, Visa, and American Express
  •  Net Banking - All major banks
  • Debit Card - All major banks
  • Wallet
  • COD

What if my card has been charged multiple times for the same order?

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, write to us at kritikalahyd@gmail.com along with the screenshots of the transaction details, and we will resolve it for you.
Our customer care team is available from Monday to Saturday, 9:30 AM till 5:30 PM IST.