Returns & Cancellations

We're happy to accept returns of unused items in their original condition (unwashed, undamaged, with tags attached) within 15 days of delivery for full refund.

AT HOME COLLECTION

You can request an at-home pick-up for your returns and exchanges by writing to kritikalahyd@gmail.com. or calling/WhatsApping our customer care at +91 8897691147 / +91 9963577727  from Monday to Saturday, between 9:30 a.m. and 5:30 p.m. (IST). We’ll look into the issue and get back to you within 48 working hours. The amount deducted from your final refund amount will be Rs 200 for all orders. In case, the refund is being initiated because of an incorrectly shipped item or damaged product, no amount will be deducted from the refund amount. 

The shipping charges paid at time of placing the order will be deducted from your refund amount

Any complaint that is reported after 15 days of delivery will not be accepted.

Please note that sale items are not eligible for returns or exchanges

The quickest way to initiate a return/exchange is to call or WhatsApp us at +91 88976 91147 / +91 9963577727, or write to us at kritikalahyd@gmail.com  with your order ID and reason for return. We’ll take care of the rest!

We offer size exchanges only for the same product, style, and color that you have purchased. In case your required size is not available, a credit note for the amount spent will be issued to you.

Any items purchased during the sale are not eligible for returns, refunds, or exchanges. Unless you received them in a poor/broken/damaged condition, we will send you a replacement of the same product. In the event of non availability of the product, we will issue you a credit note/refund.

Please do not accept a delivery if the packaging is not properly sealed or is damaged.

For order issues such as damaged or defective products, please contact us at kritikalahyd@gmail.com  within 48 hours of receiving the products, along with product images.

In case a wrong product is delivered, you can Whatsapp us at +91 88976 91147 or +91 9963577727 or email us at kritikalahyd@gmail.coom along with the product images and the order number within 48 hours of receiving the products, along with product image. We will arrange for the return / exchange at the earliest.

We deliver to more than 230 countries. Please contact us if you are interested in placing an order for delivery outside of India with the delivery address. We will check with the courier companies and confirm the availability of shipping services, expected delivery time and charges.

The courier tracking details will be provided by email once the product is shipped. You will be able to go to the courier company website (such as Fedex.com) and track your consignment using the AWB number provided. Please ensure that you give a valid mobile number, email ID and your correct shipping address including zip code to ensure smooth delivery of your order. 

Should you have any questions about your despatch, you can reach out to us on phone, Whatsapp or email:

Phone: +91 88976 91147 / +91 99635 77727

Email: kritikalahyd@gmail.com

Duties and taxes for international orders are not part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry, and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (Fedex, BlueDart etc.) at the time of your order delivery, after you receive an invoice from the shipping agent.

• Any part cancellation of the order may attract shipping charges on the balance order

• Saturdays, Sundays and national holidays in India are not set as business days for standard deliveries

• The order will be confirmed after the total cost (including shipping charges) is accepted by you and payment made to the payment link provided. 

• Any documents required by the local authorities (residing country) for the custom's clearance, will have to be arranged by the customer. In case of non availability of the document if the delivery of the order is denied by the local airport authorities, Kritikala will not be liable for any refund.

• Duty as mandated by your country of shipment will have to be borne by you. In case of non-payment of duties and taxes to receive the shipment, Kritikala will unfortunately not be able to entertain a request for refund

• International orders are not eligible for exchanges and returns

• In case of any failed delivery due to customer not reachable or denying to accept the parcel, Kritikala will not be liable for any refund or additional charges to reattempt delivery. The order will be considered as abandoned by the courier company.